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Frequently asked questions

How do i know my size?

Every product page includes a detailed size chart to help you find your best fit. We recommend checking the measurements before ordering — and if you’re between sizes, going one size up for a more relaxed feel.

Still not sure?

Just send us a message on Instagram DM or through our contact form — we’ll be happy to guide you and recommend the perfect size based on your fit preference. We’ve got you.

Can I try the clothes on when the courier arrives?

Yes, you can try the pieces on while the courier is still at your door. If you wish to return anything, it must be handed back to the courier immediately — once they leave, returns are no longer accepted.

We do offer exchanges within 14 days, as long as the item is unworn, unwashed, and in its original condition.

For more detailed information, please check our full Return & Exchange Policy before placing your order.

When will I receive my order?

We typically process orders within 2–5 business days. After dispatch:

  • Cairo & Giza: 2–4 working days
  • Other Governorates: 5-7 working days

Once shipped, you’ll receive tracking details to follow your order every step of the way.

How much does shipping cost?

Shipping fees are calculated based on your location:

  • Cairo & Giza: EGP 80
  • Other governorates in Egypt: EGP 100

All orders include a tracking number once shipped. We work with trusted delivery partners to ensure your items arrive safely and on time.

How can I contact you?

For any questions, reach out to us via:

  • Email: [crtfd.eg@gmail.com]
  • Instagram DM: [@crtfd.eg]
  • Or our contact form on the website

We typically reply within 24–48 hours.

Team MISSION

Certified is committed to producing premium apparel while building a culture of innovation, discipline, and excellence.

Made with Purpose

Every stitch is intentional built for comfort, cut for daily wear.

Wash With Care

To keep it certified, turn it inside out, wash cold, and air dry.